Contact Us

Have a question about a product or need help with your order? Our customer service team is ready to assist you.

We usually reply within 24 hours on business days. During weekends, public holidays, or busy sales periods, please allow a little additional time.

@

Email Support

Best for order questions, returns, product inquiries, and sending photos.

info@lulualo.com

Send an Email
WA

WhatsApp Support

Send us a message for quick assistance with products or existing orders.

+86 157 2625 0318

Message on WhatsApp

How Can We Help?

Order Support
Order status, address changes, cancellations, or missing items
Returns
Return eligibility, return instructions, and refund updates
Product Help
Sizing, colors, materials, availability, and product details
Feedback
Share your shopping experience, questions, or suggestions

To Help Us Assist You Faster

When contacting us about an order, please include:

  • Your order number
  • The email address used to place the order
  • A short description of the issue
  • The product name, color, and size involved
  • Clear photos if an item arrived damaged, defective, or incorrect
Important: Please contact us before sending back a product. Do not return an item to the sender’s address or any warehouse without receiving return instructions from our customer service team.

Looking for a Quick Answer?

Protect Your Information

LULUALO customer service will never ask you to send your complete payment card number, account password, or security verification code by email or WhatsApp.

We’re Here to Help

Your questions and feedback matter to us. Contact our team and we’ll do our best to provide clear and helpful support.

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