Shipping policy

1. Order Processing

Most orders are processed within 1–3 business days after payment has been successfully received.

Processing time includes order verification, quality inspection, packaging, and preparation for shipment. Processing time is separate from the estimated delivery time.

Orders placed on weekends or public holidays will begin processing on the next business day. During sales, product launches, or holiday periods, processing may take slightly longer.

2. Shipping Methods & Delivery Estimates

Standard International Shipping

Estimated delivery time is generally 7–14 business days after dispatch.

International delivery times may vary depending on the destination country, customs clearance, local postal service, and carrier conditions.

USA Warehouse Shipping

Selected products are available from our USA warehouse, with an estimated delivery time of 3–7 business days after dispatch.

USA warehouse shipping is available only for delivery addresses within the United States and only for products clearly marked “US Warehouse” or “Fast Shipping” on the product page.

All delivery times are estimates and are not guaranteed. Actual delivery may be affected by customs procedures, severe weather, public holidays, carrier delays, or other circumstances outside our reasonable control.

3. Shipping Costs

LULUALO offers free standard worldwide shipping on eligible orders.

If additional or express shipping options are available, the applicable shipping fee will be displayed at checkout before payment is completed.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and available tracking information.

Tracking information may take up to 3 business days to update after shipment. If your tracking number does not show any information immediately, please allow additional time for the carrier’s system to refresh.

5. Multiple Packages

Items in the same order may be shipped separately due to product availability or different warehouse locations.

If your order is divided into multiple packages, you may receive more than one shipping confirmation email and tracking number. Receiving one package does not necessarily mean the remaining items are missing.

6. Shipping Address

Please review your shipping address carefully before placing your order. Customers are responsible for providing a complete and accurate address, including apartment or unit numbers where applicable.

If you need to change your address, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or shipped.

If a package is returned because of an incorrect or incomplete address, the customer may be responsible for any additional reshipping costs.

7. Customs Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees charged by the destination country.

Unless otherwise stated at checkout, these charges are not included in the product price and are the customer’s responsibility. LULUALO has no control over customs charges or local clearance procedures.

8. Shipping Delays

Occasionally, packages may be delayed because of customs inspections, carrier disruptions, severe weather, peak shopping seasons, public holidays, or other events outside our control.

If your tracking information has not updated for an extended period, please contact us with your order number. We will help you check the shipment with the carrier.

9. Lost, Missing or Damaged Packages

If the tracking status shows “delivered” but you have not received the package, please first check with household members, neighbors, your local delivery office, and any safe locations around the delivery address.

If the package still cannot be located, contact us with your order number and tracking information. We will assist with a carrier investigation. Refunds or replacements may be offered after the investigation is completed, depending on the circumstances.

If your order arrives damaged, please contact us promptly and include clear photographs of the product, packaging, and shipping label. Eligible claims will be handled according to our Returns & Refund Policy.

10. Contact Us

If you have any questions about your order or shipment, please contact our customer service team. To help us assist you quickly, include your order number in your message.