Terms of service

1. Acceptance of These Terms

Throughout these Terms, the words “we,” “us,” and “our” refer to LULUALO. The words “you” and “your” refer to the person visiting the website or purchasing from us.

By accessing or using any part of the website, you agree to be bound by these Terms and all policies referenced here. If you do not agree, please do not use the website or place an order.

2. Eligibility

You must be at least the age of legal majority in your country or region to make a purchase from this website.

If you are under the age of legal majority, you may use the website only with the involvement and permission of a parent or legal guardian.

3. Use of Our Website

You may use this website only for lawful personal shopping and informational purposes. You agree not to use the website in any way that violates applicable laws, infringes the rights of others, or interferes with the operation or security of the website.

You must not introduce viruses, malicious code, automated scraping tools, or other technology intended to damage, disrupt, copy, or gain unauthorized access to the website or its systems.

4. Products and Availability

All products are subject to availability. We may limit product quantities, discontinue products, or change product specifications without prior notice.

Adding an item to your shopping cart does not reserve the item. Your order is accepted only after payment has been authorized and we have confirmed that the order can be fulfilled.

Certain products may be available exclusively online or in limited quantities. Returns and exchanges are subject to our published Returns & Refund Policy.

5. Product Information

We make reasonable efforts to display product descriptions, colors, measurements, materials, and images accurately. However, the colors shown on your screen may vary depending on your device and display settings.

Product measurements may vary slightly because of manufacturing methods or manual measurement. Please review the product description and size guide before placing an order.

Unless expressly stated, product images are for presentation purposes and packaging may differ from the images displayed.

6. Prices and Payments

Product prices are displayed on the website and may change without prior notice. The price charged will be the price shown at checkout when your order is submitted, except in the event of an obvious pricing or technical error.

Available payment methods will be displayed at checkout. By submitting payment information, you confirm that you are authorized to use the selected payment method and that the information provided is accurate.

Your bank or payment provider may charge currency conversion, international transaction, or other processing fees. These charges are determined by your payment provider and are not controlled by LULUALO.

7. Orders and Order Acceptance

After placing an order, you may receive an email confirming that we have received it. This email does not necessarily mean that the order has been accepted or shipped.

We reserve the right to refuse or cancel an order for legitimate reasons, including product unavailability, payment authorization failure, suspected fraud, inaccurate customer information, shipping restrictions, or an obvious pricing error.

If we cancel an order after payment has been received, we will issue a refund to the original payment method for the cancelled amount.

8. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible. We will try to assist, but we cannot guarantee that an order can be changed or cancelled after processing has begun.

Once an order has been shipped, it can no longer be cancelled. You may request a return after receiving the order, subject to our Returns & Refund Policy.

9. Shipping and Delivery

Processing and delivery times shown on the website are estimates and are not guaranteed. Delivery may be affected by customs inspections, carrier delays, weather, public holidays, or other circumstances outside our reasonable control.

Shipping methods, estimated delivery times, tracking, customs duties, address requirements, and missing package procedures are explained in our Shipping Policy.

10. Returns and Refunds

Returns, order cancellations, eligibility requirements, return shipping costs, inspections, and refund processing are governed by our Returns & Refund Policy. Nothing in these Terms limits any mandatory consumer rights that apply in your country or region.

11. Accounts and Customer Information

If you create an account, you are responsible for keeping your login information confidential and for activity conducted through your account.

You agree to provide current, complete, and accurate account, billing, payment, and shipping information. Please notify us promptly if you believe your account has been accessed without authorization.

12. Promotions and Discount Codes

Promotions, discount codes, and special offers may be subject to separate conditions, expiration dates, minimum purchase amounts, product exclusions, and availability limits.

Unless otherwise stated, promotional offers cannot be combined, exchanged for cash, transferred, or applied to previous purchases. We may cancel a promotion if it is affected by misuse, fraud, or a technical error.

13. Intellectual Property

The website design, layout, original text, graphics, photographs, icons, and other content created for LULUALO are protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, publish, commercially exploit, or create derivative works from our protected website content without prior written permission.

14. Third-Party Trademarks

Third-party names, trademarks, product names, and logos appearing on the website belong to their respective owners.

Unless expressly stated, the appearance of a third-party trademark on this website does not imply sponsorship, endorsement, partnership, or official affiliation between the trademark owner and LULUALO.

15. Reviews and User Content

If you submit a review, photograph, comment, suggestion, or other content, you confirm that you have the right to share it and that it does not violate any law or third-party right.

You grant LULUALO a non-exclusive, worldwide, royalty-free license to display, reproduce, format, and use submitted content for website operation, customer service, and marketing, unless prohibited by applicable law.

We may remove content that is unlawful, misleading, abusive, defamatory, infringing, promotional spam, or unrelated to the product or service being reviewed.

16. Third-Party Services and Links

Our website may use or link to third-party services, including payment processors, shipping carriers, tracking providers, social media platforms, and analytics services.

Third-party websites and services operate under their own terms and privacy policies. We are not responsible for content, availability, security, or practices controlled by independent third parties.

17. Privacy

Our collection and use of personal information are described in our Privacy Policy. By using the website, you acknowledge that your information will be handled as described in that policy and as required by applicable law.

18. Errors and Website Changes

Occasionally, information on the website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, availability, or delivery estimates.

We may correct errors and update information when reasonably necessary. If an error materially affects an order you have already placed, we will contact you and provide an appropriate option, including cancellation and refund where applicable.

19. Disclaimer of Warranties

We aim to keep the website accurate, secure, and available. However, the website may occasionally be interrupted, delayed, or unavailable because of maintenance, technical problems, or events outside our control.

To the maximum extent permitted by law, the website and its content are provided on an “as available” basis. Nothing in this section excludes warranties or consumer protections that cannot legally be excluded.

20. Limitation of Liability

To the maximum extent permitted by applicable law, LULUALO will not be liable for indirect, incidental, special, or consequential losses arising solely from the use of, or inability to use, the website.

Nothing in these Terms limits liability that cannot lawfully be limited, including liability for fraud, willful misconduct, or any mandatory consumer rights available under applicable law.

21. Indemnification

To the extent permitted by law, you agree to be responsible for reasonable losses or claims caused by your unlawful use of the website, your violation of these Terms, or your infringement of another person’s rights.

22. Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision will be limited or removed only to the extent necessary. The remaining provisions will continue to remain effective.

23. Termination

We may restrict or terminate access to the website if a user seriously or repeatedly violates these Terms, engages in fraud, attacks the website, or uses the website unlawfully. Obligations relating to payment, intellectual property, liability, and dispute resolution will survive termination where applicable.

24. Governing Law and Disputes

These Terms are governed by the applicable laws relevant to the entity operating LULUALO, without depriving customers of mandatory consumer protections available in their country or region.

If a dispute arises, please contact us first so we can attempt to resolve it fairly. If the dispute cannot be resolved, either party may use the courts or dispute-resolution procedures available under applicable law.

25. Changes to These Terms

We may update these Terms when our services, business practices, or legal obligations change. The updated version will be posted on this page with a revised “Last Updated” date.

Changes will apply from the date they are published unless otherwise required by law. Your continued use of the website after publication means you accept the updated Terms.

26. Contact Us

If you have questions about these Terms, an order, or your use of the website, please contact us: