Privacy Policy

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information:

A. Information You Provide to Us

When you create an account, place an order, contact customer service, subscribe to marketing communications or participate in a promotion, you may provide:

• Your name
• Email address
• Telephone number
• Billing and shipping address
• Account login information
• Order and purchase information
• Product preferences, selected sizes and colors
• Customer service messages and other communications
• Reviews, photos or other content you choose to submit

B. Payment Information

Payments are processed by third-party payment providers, such as PayPal or other payment processors available during checkout.

We generally do not directly store your complete credit card or debit card number. Payment providers may collect and process your payment information in accordance with their own privacy policies and security standards.

We may receive limited payment-related information, including:

• Payment status
• Payment method
• Transaction identifier
• Billing name and address
• The last digits of a payment card, where provided by the payment processor

C. Information Collected Automatically

When you visit our website, we and our service providers may automatically collect:

• IP address
• Browser type and version
• Device type and operating system
• Approximate location based on your IP address
• Website pages and products viewed
• Products added to your shopping cart
• Referring website or advertising source
• Date and time of visits
• Interactions with our website
• Cookie and similar technology identifiers

We do not collect precise GPS location unless you separately and expressly authorize it through a device or service that requests such permission.

2. How We Collect Information

We collect personal information:

• Directly from you when you submit information
• Automatically through cookies and similar technologies
• From payment processors and fraud-prevention providers
• From shipping and logistics providers
• From analytics and advertising partners
• From social media platforms when you interact with our advertisements or pages

3. How We Use Your Information

We may use personal information to:

• Process and deliver orders
• Confirm payments and provide order updates
• Manage returns, refunds and exchanges
• Create and manage customer accounts
• Provide customer service
• Respond to questions and complaints
• Detect and prevent fraud, abuse and unauthorized transactions
• Improve our website, products and services
• Personalize product recommendations
• Analyze website traffic and customer behavior
• Measure the performance of advertising campaigns
• Send marketing communications when permitted
• Comply with legal, tax, accounting and regulatory obligations
• Enforce our Terms of Service and protect our legal rights

4. Legal Bases for Processing

Where applicable, we process personal information based on one or more of the following legal grounds:

• Contract: Processing is necessary to complete your order or provide requested services.
• Consent: You have given permission for marketing, advertising cookies or another specific purpose.
• Legitimate interests: Processing is necessary to operate, secure and improve our business, provided those interests do not override your rights.
• Legal obligation: Processing is necessary to comply with applicable laws and regulations.

You may withdraw your consent at any time where processing is based on consent. Withdrawal does not affect processing completed before consent was withdrawn.

5. Cookies and Similar Technologies

We use cookies, pixels and similar technologies to:

• Keep the website functioning
• Remember shopping-cart contents and preferences
• Maintain account sessions
• Prevent fraud and improve security
• Understand website usage
• Measure advertising performance
• Display more relevant advertisements

Essential Cookies

These cookies are required for checkout, account access, website security and other basic functions.

Analytics Cookies

These cookies help us understand how visitors use the website and identify areas for improvement.

Advertising Cookies

Advertising partners, such as Meta or Google where enabled, may use cookies or pixels to measure advertisements and show more relevant advertising.

You can control cookies through your browser settings. Blocking certain cookies may prevent parts of the website from functioning correctly. Where required by law, we will request consent before using non-essential cookies.

6. How We Share Information

We may share personal information with trusted service providers that help us operate our business, including:

• Website hosting and e-commerce service providers
• Payment processors, such as PayPal
• Warehouses, shipping companies and logistics providers
• Customer service and communication providers
• Fraud-prevention and website-security providers
• Analytics providers
• Advertising platforms, such as Meta and Google where enabled
• Professional advisers, including accountants, auditors and legal advisers

These providers may only use personal information for the services they provide to us, subject to their agreements and applicable law.

We may also disclose information:

• To comply with laws, court orders or government requests
• To investigate fraud, security incidents or illegal activity
• To protect the rights, property and safety of Lulualo, our customers or others
• In connection with a merger, acquisition, reorganization or sale of business assets

7. Sale or Sharing of Personal Information

We do not sell personal information in exchange for money.

However, some privacy laws may define the use of advertising cookies and pixels as “sharing” personal information for cross-context behavioral advertising.

Where applicable, you may request to opt out of this type of sharing by contacting info@lulualo.com or by using the cookie preference controls available on our website. We will not discriminate against you for exercising an applicable privacy right.

8. Marketing Communications

If you subscribe to marketing communications, we may send you information about products, promotions and special offers.

You can unsubscribe at any time by:

• Clicking the “Unsubscribe” link in a marketing email
• Contacting us at info@lulualo.com

You may still receive non-marketing communications concerning orders, payments, returns, security or your account.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Complete orders and provide customer service
• Maintain business and transaction records
• Prevent fraud and resolve disputes
• Meet tax, accounting and legal requirements
• Enforce our agreements

When information is no longer required, we will delete, anonymize or securely dispose of it where reasonably possible.

10. Data Security

We use reasonable administrative, technical and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure or destruction.

Payment transactions are handled through third-party payment processors using their security systems.

No website or internet transmission is completely secure. Therefore, we cannot guarantee absolute security, but we take reasonable steps to protect the information under our control.

11. International Data Transfers

Lulualo serves customers in multiple countries. Your personal information may be processed or stored in countries outside your place of residence. Where required, we use appropriate safeguards for international transfers and require service providers to protect information in accordance with applicable law.

12. Your Privacy Rights

Depending on where you live, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Request restriction of processing
• Object to certain processing
• Withdraw consent
• Request a portable copy of your information
• Opt out of targeted advertising or certain data sharing
• Lodge a complaint with a data-protection authority

To exercise a privacy right, contact info@lulualo.com and include your name, email address, order number if applicable and a description of your request.

We may request additional information to verify your identity. We will respond within the timeframe required by applicable law.

13. California Privacy Rights

Where the California Consumer Privacy Act applies to our business, California residents may have the right to:

• Know what personal information is collected, used and shared
• Request deletion of personal information
• Request correction of inaccurate information
• Opt out of the sale or sharing of personal information
• Limit certain uses of sensitive personal information
• Exercise these rights without discrimination

Requests may be submitted to info@lulualo.com. We do not knowingly sell or share the personal information of individuals under 16 years of age.

14. EEA and UK Privacy Rights

If you are located in the European Economic Area or the United Kingdom, you may have rights under applicable data-protection laws, including the rights to:

• Access your personal information
• Correct inaccurate information
• Request deletion
• Restrict or object to processing
• Receive portable data
• Withdraw consent
• Submit a complaint to your local data-protection authority

15. Children’s Privacy

Our website and products are not intended for children under 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided personal information to us, please contact info@lulualo.com.

16. Third-Party Links

Our website may contain links to third-party websites, social media platforms or services. We are not responsible for the privacy, security or content practices of third parties. We recommend reviewing their privacy policies before providing personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, business practices or legal requirements. The updated version will be posted on this page with a revised “Last Updated” date.

18. Contact Us

We aim to respond to privacy-related requests as soon as reasonably possible and within the period required by applicable law.